We’re always keen to hear feedback from clients; here are some of the things we’ve heard recently from them that we’re especially proud of.
“OnSite Support have been instrumental in helping our team improve the flow of stock to our end users. The inventory management solution they have provided has improved logistics efficiencies across the site, enabling us to streamline our systems, processes and stock flow. In terms of customer service, Onsite Support go one step further with collaboration, working closely with the team in our Construction Consolidation Centre to further develop our operations.“
August 2021 – ALIGN JV/HS2 – Assistant Logistics Manager
“I have worked with the team at OnSite Support and their supply chain on multiple innovations. I have found them to be a very passionate and friendly bunch who always strive to exceed customer expectations, whether that be through their flexibility in working alongside us in an open and collaborative manner, their ability to find solutions to the challenges we face or using their technical capabilities and data driven insights to unlock value for us. Having OnSite Support on your team is a force multiplier.“
July 2021 – ALIGN JV/HS2 – Innovation Manager
“I just wanted to give a bit of feedback that Darren and Murray have been brilliant (as usual!) in helping me with orders, queries etc. Things have picked up quite a bit here with trying to cover 3 different sites and it’s great to know that if I need help I can drop Darren and Murray and email and they come back with whatever they can do to help, having them available makes things a lot less stressful for me so thank you.”
April 2021 – BAM Nuttall Limited/BMMJV – Document Controller & Administrative Assistant
“I have had the pleasure to work with the team at OnSite Support. In the past two year their service has far exceeded that of any company I have used in the past. They are very professional and accommodate every request with a swift response and fast delivery.”
April 2021 – Avant Homes – Group Buying Manager
“I’ve worked with OnSite Support for over a year now and have found them to be professional and approachable. We have had some issues over the months as this is a challenging project but OnSite and their team have always thrived to resolve these issues, sometimes working weekends to do so. We continue to work closely together and look forward to a collaboration that works for both of us!”
March 2021 – ALIGN JV – Logistics Operations Manager
“Always very polite, calls before he arrives – does everything a delivery driver should do and more”
March 2021 – EW Beard – Site Manager
“We have been working together with OnSite Support for several months now. The OnSite team are very professional and service levels have been great, even down to deliveries! A delivery arrived on site in the morning so quickly after ordering! I can recommend OnSite to others within the organisation at SCS.”
March 2021 – SCS JV – Site Administrator
“OnSite is an extremely forward thinking and proactive business that are always interested in expanding and growth be it in new sectors or via new technology. The support and effort that they provided during the introduction of purchase card was exceptional. The fruits of this effort are now clearly seen in the growth of the JMS account, with further plans in place to ensure continued growth. Next stages are early engagement at tender stage and working closely with our key operational stakeholders.”
J Murphy & Sons
“OnSite has been a great help on site and also on the phone. They have provided very knowledgeable on-site training, bringing with them lots of examples of possible solutions for tool tethering. They ask pertinent questions before arriving to ensure that they can tailor the training to any issues that you might be having on site. The technical knowledge and information from the web site and the operatives at OnSite is also a great benefit and easily accessible.“
“I just wanted you to know how happy I am with the service I receive from Darren Oliver in your Customer Support Team. Darren’s customer service is impeccable. When I request a quote I always receive it within an hour of asking (in most cases, it is within half an hour). The whole process from quote through to ordering runs smoothly. Darren is extremely helpful and if I do encounter a problem with a delivery I know that he will sort the problem out for me. Because of the good service that I receive, I am more than happy to keep placing orders with OnSite.”
“I have been extremely happy with the service and support from OnSite Support. The team are really friendly and happy to help with anything I ask. Returns due to incorrect size have run smoothly without issues, alongside re-ordering of the correct sizes. Even though the products are cheaper they are still of a high quality and I have had no complaints about PPE from the lads here on site. Deliveries are usually next day unless they need to be branded (which is completely understandable). Here at Snowhill we look forward to future purchases and working with the OnSite team.”
“We are really pleased with the level of service OnSite Support has been giving. Site have been really impressed with the quick turnaround of everything in particular with the new starters.”
“Unlike other suppliers, OnSite communicate well and get back to me quickly. Their drivers are equally accommodating and knowledgeable. The orders arrive on time, in full, with the correct contact name, in the right specification and with no duplications; which simply means I save time and can concentrate on other things. The more OnSite do for myself, the less I have to worry about and can get on with the rest of my day/work.”
“We’ve worked with OnSite Support for many years, benefitting from a fantastic service and the move to online ordering has further enhanced our trading relationship. Working collaboratively, we’ve been able to develop our existing processes, making them more efficient and drive out hidden costs for both businesses.
Regular reports allow the buying team to take a topographical view of purchasing, giving sites more responsibility for what they purchase, without compromising on control.
We’re delighted with the system and look forward to continuing to work with OnSite Support for future innovations.”
“We have been consistently impressed by OnSite’s quality of service, quick delivery times and innovation in the construction industry. They are continually representing a true understanding of our needs and have helped us represent our brand correctly and with quality.
We recently awarded them the PPE & Consumables contract for a high profile and logistically challenging project. I would definitely recommend OnSite Support to others in the industry!”