We’re always keen to hear feedback from clients; here are some of the things we’ve heard recently from them that we’re especially proud of.
“OnSite is an extremely forward thinking and proactive business that are always interested in expanding and growth be it in new sectors or via new technology. The support and effort that they provided during the introduction of purchase card was exceptional. The fruits of this effort are now clearly seen in the growth of the JMS account, with further plans in place to ensure continued growth. Next stages are early engagement at tender stage and working closely with our key operational stakeholders.”
J Murphy & Sons
“OnSite has been a great help on site and also on the phone. They have provided very knowledgeable on-site training, bringing with them lots of examples of possible solutions for tool tethering. They ask pertinent questions before arriving to ensure that they can tailor the training to any issues that you might be having on site. The technical knowledge and information from the web site and the operatives at OnSite is also a great benefit and easily accessible.“
“I just wanted you to know how happy I am with the service I receive from Darren Oliver in your Customer Support Team. Darren’s customer service is impeccable. When I request a quote I always receive it within an hour of asking (in most cases, it is within half an hour). The whole process from quote through to ordering runs smoothly. Darren is extremely helpful and if I do encounter a problem with a delivery I know that he will sort the problem out for me. Because of the good service that I receive, I am more than happy to keep placing orders with OnSite.”
“I have been extremely happy with the service and support from OnSite Support. The team are really friendly and happy to help with anything I ask. Returns due to incorrect size have run smoothly without issues, alongside re-ordering of the correct sizes. Even though the products are cheaper they are still of a high quality and I have had no complaints about PPE from the lads here on site. Deliveries are usually next day unless they need to be branded (which is completely understandable). Here at Snowhill we look forward to future purchases and working with the OnSite team.”
“We are really pleased with the level of service OnSite Support has been giving. Site have been really impressed with the quick turnaround of everything in particular with the new starters.”
“Unlike other suppliers, OnSite communicate well and get back to me quickly. Their drivers are equally accommodating and knowledgeable. The orders arrive on time, in full, with the correct contact name, in the right specification and with no duplications; which simply means I save time and can concentrate on other things. The more OnSite do for myself, the less I have to worry about and can get on with the rest of my day/work.”
“Having dealt with OnSite Support for many years, I found it hard to criticise their service.
I came across them in 2003 as bright enthusiastic company, with a willingness to partnering in servicing our needs and requirements.
Within my time at Lakehouse we relied on them heavily to service our sites from a welfare aspect. Their price is within what I would expect to pay for what we require and quality of service and goods is the best out of whom we have sampled.
Their ability to deliver next morning has saved us embarrassment on occasion and I am happy to continue using and supporting their business.”
Foster Property Maintenance Ltd
“We’ve worked with OnSite Support for many years, benefitting from a fantastic service and the move to online ordering has further enhanced our trading relationship. Working collaboratively, we’ve been able to develop our existing processes, making them more efficient and drive out hidden costs for both businesses.
Regular reports allow the buying team to take a topographical view of purchasing, giving sites more responsibility for what they purchase, without compromising on control.
We’re delighted with the system and look forward to continuing to work with OnSite Support for future innovations.”
“We have been consistently impressed by OnSite’s quality of service, quick delivery times and innovation in the construction industry. They are continually representing a true understanding of our needs and have helped us represent our brand correctly and with quality.
We recently awarded them the PPE & Consumables contract for a high profile and logistically challenging project. I would definitely recommend OnSite Support to others in the industry!”
“OnSite Support offer an excellent next day delivery service. Their online ordering system is superb, and if I need quoting on something I can speak to any of the Support Team members and get the same great service. Invoicing works without any issues at all and everything runs really smoothly.”
“The service that I receive is always excellent, quotes are issued quickly and deliveries always arrive as promised. Thanks must go to Levi and his team, who I know I can rely on to provide a top level of customer service.”