Client testimonials

As a Construction Company, ensuring the safety of our team is paramount. We have been working with OnSite for our PPE equipment need and couldn’t be more satisfied with their service. They consistently respond promptly to our inquiries and any concerns addressed immediately. Their proactive approach in taking action whenever an issue arises. We highly recommend OnSite for their service and dedication to customer satisfaction.

May 2024 – Lendlease – Procurement Manager

“I have found your service very satisfactory, and you are very helpful.  I would give you 10 out of 10”

May 2024 – SCS – Senior Administrator

“Since launching with OnSite Support I have been really impressed with the level of service that we have received. Having appointed them as our sole PPE supplier late last year, they worked closely with us on the mobilisation and launch to ensure that everything was ready to go for the switchover. As such, when launch day came, it was a great success! Our dedicated account managers Terry and Murray are great to work with and respond quickly to all queries and issues as do the wider team. Having moved from a supplier where this wasn’t the case, working with OnSite Support has been a dream!”

March 2024 – Wates – Senior Buyer

“OnSite have been very supportive around inclusive PPE whether that’s female clothing that has not been traditionally available in our industry or a particular cultural requirement being able to promote that through our warehouse and having it available to our staff makes people feel much more comfortable coming to work”

December 2023 – Align JV – Deputy Health, Safety and Wellbeing Director

“I think OnSite have gone above and beyond so far. Just be who you are and continue having an open mind – I think that’s the best way to work together going forward”

December 2023 – Align JV – Skills, Employment and Education Manager

“The service is excellent, quick response and quick deliveries. Always helping to sort out any issues there may be with the deliveries.”

December 2023 – Keller VSL Joint Venture (KVJV) – Site Administrator

“We have used Onsite support for a number of years and they have always been efficient to work with. Delivery is usually quick, unless an item is out of stock, and communication has always been great.”

December 2023 – Avant Homes (Midlands) – Assistant Buyer

“Always quick to respond and flexible with price negotiations. Good range of quality products. Super quick delivery.”

December 2023 – Avant Homes – Assistant Buyer

“Bouygues would recommend OnSite support. We looked at the partnership very early on, three years before we signed the contract and one of the things that that looked very favourable at the time was the way you understand us as as a client – so yes we would would definitely recommend OnSite”

December 2023 – Bouygues UK – HSE Director

“Every enquiry is met with a quick and detailed response. In moments where I needed additional support, Emily had been calm and provided the assurance of; product quality, detailed standards, attention to critical details, and superb interaction and delivery support.”

July 2023 – DACC Ltd – Logistics Manager 

“I find OnSite very responsive to queries and issues. Being able to order products using the online portal is also a big help as sites can do this themselves which speeds the process up.”

July 2023 – Dandara – Senior Buyer

“OnSite has proven to be a reliable, flexible and strategic partner over the past three years. Their ability to deliver, combined with excellent customer care service has contributed to enabling us to meet our health and safety, quality, and cost targets. In terms of innovation and sustainability, OnSite has made great efforts to optimise their products and operational processes, which supported our goals with reference to sustainability.”

June 2023 – Align JV – Accounts Payable Manager

“Always going above and beyond to provide a super service. Any queries that I have a answered and dealt with very quickly.”

May 2023 – McLaren – Office Manager

“Excellent service, always get fast responses and quick delivery turnarounds!”

March 2023 – Keltbray Ltd – Assistant Buyer

“Customer service is out of this world, Great team of people who always go out of there way to ensure items are dispatched and our jobs continue to keep working. Alex in sales is brilliant and we would be lost without her!”

March 2023 – MAC Roofing and Contracting Ltd – Group Procurement Manager

“OnSite are a great company and work with you and your needs. Quick responses, next day delivery, good communication and no invoice queries which is always a bonus. They have worked alongside different departments within our company, and have helped us with our eco/sustainability goals for our small tools and consumables that we order across sites and any reporting that has been required.”

January 2023 – Thakeham Homes LTD – Buyer

“Since Galliford Try has appointed Onsite Support as their preferred supplier for PPE and Consumables, every order that Onsite has received has been completed to a standard above and beyond anything we could hope for. Whether its many heaters to keep the site teams happy, or something as simple as a box of tea, it is treated the same. I would recommend Onsite Support to anyone looking for a one stop shop for any PPE or Consumable Items”

January 2023 – Galliford Try – Senior Buyer

“It has been a faultless experience purchasing from OnSite since our site has been up and running. It’s reassuring to know that we have a reliable supplier that can guarantee delivery of everyday essentials to site so quickly. Our Customer Excellence Manager, Rebecca Johns, is a great help and an absolute pleasure to work with!”

November 2022 – McLaren – Assistant Quantity Surveyor

Watch James Lees’ client review below:

July 2022 – Bam Nuttall – Head Of Supply Chain

“I’ve been in close contact with onsite and have only good things to say regards to their forward thinking and proactive approach to their customers.”

May 2022 – BAM Nuttall – Carbon Reduction Lead

“Since the launch of our Now or Never strategy, Willmott Dixon has made a conscious effort to work with our supply chain to reduce our carbon footprint on sites. OnSite Support’s proposed changes have not only helped us see a decrease in traffic to site but also in Scope 3 carbon emissions, and ultimately also a savings against our order processing costs. The PLUS programme has been instrumental in helping to deliver these savings and having a supportive account management team at OnSite Support has made the transition smooth for all involved.”

Click here to view Steve Watson’s Video:

February 2022 – Willmott Dixon Construction – National Supply Chain Director

OnSite Support have been instrumental in helping our team improve the flow of stock to our end users. The inventory management solution they have provided has improved logistics efficiencies across the site, enabling us to streamline our systems, processes and stock flow. In terms of customer service, Onsite Support go one step further with collaboration, working closely with the team in our Construction Consolidation Centre to further develop our operations.

August 2021 – ALIGN JV/HS2 – Assistant Logistics Manager

I have worked with the team at OnSite Support and their supply chain on multiple innovations. I have found them to be a very passionate and friendly bunch who always strive to exceed customer expectations, whether that be through their flexibility in working alongside us in an open and collaborative manner, their ability to find solutions to the challenges we face or using their technical capabilities and data driven insights to unlock value for us. Having OnSite Support on your team is a force multiplier.

July 2021 – ALIGN JV/HS2 – Innovation Manager

“I just wanted to give a bit of feedback that Darren and Murray have been brilliant (as usual!) in helping me with orders, queries etc. Things have picked up quite a bit here with trying to cover 3 different sites and it’s great to know that if I need help I can drop Darren and Murray and email and they come back with whatever they can do to help, having them available makes things a lot less stressful for me so thank you.”
April 2021 – BAM Nuttall Limited/BMMJV – Document Controller & Administrative Assistant

“I have had the pleasure to work with the team at OnSite Support. In the past two year their service has far exceeded that of any company I have used in the past. They are very professional and accommodate every request with a swift response and fast delivery.”
April 2021 – Avant Homes – Group Buying Manager  

“I’ve worked with OnSite Support for over a year now and have found them to be professional and approachable. We have had some issues over the months as this is a challenging project but OnSite and their team have always thrived to resolve these issues, sometimes working weekends to do so. We continue to work closely together and look forward to a collaboration that works for both of us!”
March 2021 – ALIGN JV – Logistics Operations Manager 

“Always very polite, calls before he arrives – does everything a delivery driver should do and more”
March 2021 – EW Beard – Site Manager 

“We have been working together with OnSite Support for several months now. The OnSite team are very professional and service levels have been great, even down to deliveries! A delivery arrived on site in the morning so quickly after ordering! I can recommend OnSite to others within the organisation at SCS.”
March 2021 – SCS JV – Site Administrator

“OnSite is an extremely forward thinking and proactive business that are always interested in expanding and growth be it in new sectors or via new technology. The support and effort that they provided during the introduction of purchase card was exceptional. The fruits of this effort are now clearly seen in the growth of the JMS account, with further plans in place to ensure continued growth. Next stages are early engagement at tender stage and working closely with our key operational stakeholders.”
J Murphy & Sons

“OnSite has been a great help on site and also on the phone. They have provided very knowledgeable on-site training, bringing with them lots of examples of possible solutions for tool tethering. They ask pertinent questions before arriving to ensure that they can tailor the training to any issues that you might be having on site. The technical knowledge and information from the web site and the operatives at OnSite is also a great benefit and easily accessible.“
Kier Group

“I just wanted you to know how happy I am with the service I receive from Darren Oliver in your Customer Support Team. Darren’s customer service is impeccable. When I request a quote I always receive it within an hour of asking (in most cases, it is within half an hour). The whole process from quote through to ordering runs smoothly. Darren is extremely helpful and if I do encounter a problem with a delivery I know that he will sort the problem out for me. Because of the good service that I receive, I am more than happy to keep placing orders with OnSite.”
BAM Nuttall

“I have been extremely happy with the service and support from OnSite Support. The team are really friendly and happy to help with anything I ask. Returns due to incorrect size have run smoothly without issues, alongside re-ordering of the correct sizes. Even though the products are cheaper they are still of a high quality and I have had no complaints about PPE from the lads here on site. Deliveries are usually next day unless they need to be branded (which is completely understandable). Here at Snowhill we look forward to future purchases and working with the OnSite team.”
BAM Construction

“We are really pleased with the level of service OnSite Support has been giving. Site have been really impressed with the quick turnaround of everything in particular with the new starters.”
Willmott Dixon

“Unlike other suppliers, OnSite communicate well and get back to me quickly. Their drivers are equally accommodating and knowledgeable. The orders arrive on time, in full, with the correct contact name, in the right specification and with no duplications; which simply means I save time and can concentrate on other things. The more OnSite do for myself, the less I have to worry about and can get on with the rest of my day/work.”
McLaren Construction

“We’ve worked with OnSite Support for many years, benefitting from a fantastic service and the move to online ordering has further enhanced our trading relationship. Working collaboratively, we’ve been able to develop our existing processes, making them more efficient and drive out hidden costs for both businesses.

Regular reports allow the buying team to take a topographical view of purchasing, giving sites more responsibility for what they purchase, without compromising on control.

We’re delighted with the system and look forward to continuing to work with OnSite Support for future innovations.”

Prater Ltd

“We have been consistently impressed by OnSite’s quality of service, quick delivery times and innovation in the construction industry. They are continually representing a true understanding of our needs and have helped us represent our brand correctly and with quality.

We recently awarded them the PPE & Consumables contract for a high profile and logistically challenging project. I would definitely recommend OnSite Support to others in the industry!”

Dragados S.A